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FAQs and user manuals for your product assistance

Overview

All your screeners can be accessed and managed from the screeners tab within your project. Use the tabs on the top to toggle between individual screeners and screener rooms. Or simply type in the name of a recipient, a watermark or a screener link into the search field to find a specific screener/screener room. Sort your screeners by time or filter by video for added specificity and control.

How your screeners are listed

By default, screeners are listed in order of last expiry. For E.g. if you created a screener each for Thomas and Jessica with expiry dates on the 2nd and 5th of January respectively, Jessica’s screener would appear on the top of the list followed by Thomas’. If you were to select a time filter, ie, either ‘last 7 days’ or ‘last month’, only screeners created during that time period would be listed, again in oder of last expiry. Additionally, selecting a video filter would show you a list of screeners only associated with that video, in order of last expiry.
Image showing the screener listing section of an example Indee project

Screener details

To access individual screener details, click through any line item on the screener listing. Obtain details like the recipient of a screener, the sender (especially useful in case of multiple users in a project) , the specific watermark used, the video associated with the screener, the screener’s expiry date, its security enhancements if any, the watermark type, the recipient’s IP address and the time of their views. You can also obtain critical insights on the recipient’s engagement with the help of the simple engagement graph provided below the screener details.

The individual engagement graph

Understand how your recipients are engaging with your videos with the help of the engagement graph. This simple bar-visualization can help you identify moments of high and low interest manifested as rewinds or skips. In the bar above the lightest blue sections indicate a single view. The darker blues, indicate a higher number of views on those particular video sections and the gray sections indicate skips. While this may provide little insight on an individual level, once cumulated, this information can be extremely powerful. Read more about the cumulative engagement graph here.
Image showing the individual engagement graph of an example Indee screener

Updating a screener

Often times, recipients fail to view their screeners within the stipulated time and are faced with an expired screener. To avoid duplication and the unnecessary hassle of creating new screeners for the same recipients, we devised a way to update screener’s expiry dates.
In the screener details section, navigate down to the line item that reads ‘expires in’ and click on the blue ‘update’ button. Options to change the number of views, expiry date and time will appear in a pop up. Make adjustments as required and hit ‘update’. This will reinstate the recipient’s access to the video.

Disabling a screener

Much like the need to update screener access, there may occur times when users require the ability to revoke it. This could be a security measure as a result of unauthorized forwarding or just a routine clean up of screeners. Only active screeners can be disabled. To disable a screener click on the red ‘disable’ button in the screener details section. Confirming the alert on the pop up will disable and revoke access to the screener.
Image showing how Indee screener details are updated

Generating screener reports

Generate a project specific screener report by selecting the ‘download screener report’ option on the top right corner of the screener listing page. Select a date range for your screener report and we’ll send you a spreadsheet friendly download of your project’s screeners for that period. Read about the account level screener report here.